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Water Management. The Department of Water Management purifies and delivers approximately 750 million gallons of drinking water to residents of Chicago and 120 suburbs daily. 42% of the whole state gets their water from us.
- Suburban Customers & Regional Partnerships
To enhance its relationships with these suburban customers,...
- Engineering
This Bureau provides design services for the water and sewer...
- Operations & Distribution
The Chicago Department of Water Management's Bureau of...
- Office of the Commissioner
The Commissioner’s Office provides coordination of the...
- Administrative Support
The Bureau of Administrative Support handles Payroll,...
- Water Supply
The Bureau of Water Supply provides approximately 750...
- Flushing Your Water System
If your service line has been connected to a new water main...
- Do You Have a Question, Concern Or a Request? Send Us an E-Mail
Water Billing Customer Service. 312.744.4420....
- Suburban Customers & Regional Partnerships
Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households.
The Bureau of Water Supply provides approximately 750 million gallons clean, safe drinking water a day to Chicago and neighboring suburban communities. Lake Michigan water enters the purification system from the cribs located about 2 miles out in the lake.
Service lines are the pipes that transport water from the water main in the street into homes. If you live in a house or two-flat or a small building built before 1986, there is a high likelihood that your water service line is lead. Lead service lines are not usually found in larger buildings.
Online Account Management. Easily manage your utility account online: Pay your bill. Enroll in paperless billing. Set up AutoPay or SelectPay. Set up a payment plan. Sign Me Up.
The Department of Water Management is responsible for delivering close to 1 billion gallons of fresh pure water to the residents of Chicago and 125 suburban communities everyday.
When in doubt, navigate to our website at utilitybill.chicago.gov to login to your online profile instead of clicking links in emails. When using our website be sure to look in the web address for chicago.gov.
