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Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Stamps and supplies. Business services. Home. Contact us. Help tracking items posted to another country from the UK. Are you a business customer? Go to our Business Customers Help Centre. Personal Customers Help Centre.
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
If you would like access to the Tracked Enquiry Portal, please ask the team once you are connected. You can chat with us between 8am and 5:45pm, Monday to Friday, by clicking the chat now button below. Outside of these hours, you can contact us via our dedicated web form.
If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
This can be done by creating future dated orders and batches. Includes how to manifest future dated orders. For information on how to process multiple orders (Batch orders) & manifest them see Click & Drop - Process your end of day paperwork. How to edit shipper details on an order - This can be done on any new orders, whether they have been ...
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
The Postcode Address File is a database of all Delivery Points in the UK and is used to enable Royal Mail to deliver all mail efficiently. For this reason any building that is not capable or receiving a delivery of mail cannot be added to the file. For example, fields or agricultural buildings. The above also applies to any New Build properties.
If your parcel has a pink CN15 (b) label. Your item has been returned to Royal Mail Group by the destination country's customs authority because it is not customs compliant. As of 1 January 2021, it is mandatory for all items sent abroad, with the exception of personal correspondence, to have a fully completed customs declaration (i.e. CN22/23).
Royal Mail Customer Services. To make a complaint call us on 03457 740740 or complete our dedicated form here . Should you wish to cancel your complaint, you can do so here . You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
