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Get help with paying customs charges, including how charges are calculated, what they include and when and how to pay.
For items sent through the post, Royal Mail pay HMRC any import VAT and Customs Duty on your behalf. This ensures you receive your item as quickly as possible. We'll then send you a Fee to pay card.
When you import to the UK from a country outside our customs union, taxes and duties (T&Ds) are charged on certain goods. With Royal Mail, you can choose whether you or your recipient is responsible for paying these charges.
Ask for a refund of VAT or Customs Duty if you: return your goods; think you’ve been charged too much; Download and fill in: form BOR 286 if Royal Mail or Parcelforce delivered the goods
British Heart Foundation. Pay your fee online and arrange delivery for your items.
Pay your fee online now. Why is there a fee? • You've been sent an item and not enough postage was paid. • You have sent an international item where not enough postage was paid. • You've been sent an item from outside the UK, and there's a Customs charge to pay. How can I pay the fee? • Online - using a debit /credit card or Paypal account.
Get help with customs declaration forms, including when to use them, which countries require them and what to include on the form.
