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  1. Find out how to reach HRA for various programs, such as Cash Assistance, SNAP, Medicaid, Housing and more. You can also send an email, visit a location, request records, or report a complaint or concern.

  2. Call the Human Resources Administration (HRA) information line at 718-557-1399. For SCRIE/DRIE: Call 3-1-1. For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116.

  3. The Department of Social Services welcomes your feedback, comments, and questions about how HRA and DHS assists vulnerable New Yorkers. The best way to contact us and to connect with services is through our websites. See below for more information. Contact HRA. DSS OneNumber: 718-557-1399; Contact DHS. DHS Main Number:212-361-8000; Email the ...

  4. Monday – Friday 8:30am to 5:00pm. HRA Benefits Access Center Concourse. Address: 845 Barretto Street, Bronx, NY 10474. Phone: 929-252-8991. Fax: 917-639-2545. Monday – Friday 8:30am to 5:00pm. HRA Benefits Access Center Hunts Point. Address: 847 Barretto Street, Bronx, NY 10474. Phone: 929-252-4352 | 929-252-4349.

  5. If you are a New York City resident and do not know if a request for information about SNAP is real or not, contact HRA by phone. Agency: Human Resources Administration Phone Number: (718) 557-1399

  6. With ACCESS HRA, you can apply or recertify for many HRA benefits, submit documents for your application, manage your case, and much more. You can also submit and keep track of your documents using the NYC ACCESS HRA mobile app.

  7. Need help filling out HRA forms and don’t have someone who can help? Tell an HRA Worker or call us at 718-557-1399.

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