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If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370. You may claim your weekly benefits Monday through Friday from 7:30 AM until midnight and from 12:01 AM Saturday until midnight on Sunday.
Go to www.labor.ny.gov/signin. Enter your NY.gov username and password. Click the “Unemployment Services” button on the My Online Services page. Then click “Certify to Claim Your Weekly Benefits Here” and follow the instructions.
1-888-209-8124. Telephone filing hours are as follows: Monday through Friday, 8:00 am to 5:00 pm. If you file by phone, we offer translation services. Use your phone keypad to enter the number for the language you choose.
We are ready to answer your call and help with filing a new UI claim, giving updates on a new or existing UI claim or if you have a specific questions about your claim. For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124.
This online system is available for filing new claims Monday through Sunday, 7:30 AM to 7:30 PM Eastern Time. If you are living and/or willing to look for work in the state of New York, you may also file your claim by calling the Telephone Claims Center at 1-888-209-8124 during regular business hours.
If you have never filed a claim for benefits in New York State, you must create a PIN. This is a four-digit number that you must keep confidential. This PIN will be used to access the system to certify for weekly benefits and update your account.
Contact Information for Customers. UNEMPLOYMENT INFORMATION. Visit the New York State Department of Labor website: www.labor.ny.gov. CONTACT TELEPHONE CLAIMS CENTER (TCC) STAFF. Call Toll-free: 888-209-8124.