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  1. Find the answers you need from the Niantic Labs Community or through our support team. Get support.

    • Pokémon Go

      Pokémon GO. Visit support website. Request a location...

  2. Are you looking for help with Pokémon GO? You can ask for help by creating a customer service request.

  3. Last Updated: 14d. In general, the best way to contact Pokémon GO support is through our in-app support system. To contact support through the app: From the Map View, open the Main Menu. At the top right, tap Settings. Tap on Help in the top right corner to access the help center.

  4. Pokémon GO. Visit support website. Request a location removal or edit (including requesting hours of operation to limit PokéStop or Gym functionality within public parks)

  5. In general, the best way to contact Pokémon GO support is through our in-app support system. To contact support through the app: From the Map View, open the Main Menu. At the top right, tap Settings. Tap on Help in the top right corner to access the help center. On iOS, tap Contact Us in the upper right corner.

  6. You can find their Customer Service website at: https://niantic.helpshift.com/a/pokemon-go/?p=web&l=en. Note: The link takes you to a website that is not created or maintained by The Pokémon Company International. Pokémon GO requires a Google E-mail account or Pokémon Trainer Club account to sign up.

  7. We recommend that you send your questions and comments to the Pokémon GO Support Team. Pokémon GO is supported by Niantic Labs, the game’s developer. Their help center can be reached at: https://niantic.helpshift.com/a/pokemon-go/?p=web&l=en.

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