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  1. A Citizen's Guide to Filing a Complaint Against a Health Care Professional. How Can I Get Disciplinary Information About a Health Licensee. What Happens After a Complaint is Filed. What Information is Required to File a Complaint

  2. Administrative Complaint – A document that outlines the allegations made against the health professional licensee. Available publicly at Michigan.gov/verifylicense.

  3. One possible avenue for justice in such cases is to file a complaint against a health professional with the Health Professions Licensing Division of the Bureau of Health Care Services.

  4. For more information regarding FAX or mail-in submissions please visit DIFS How to File a Complaint to download the Request for External Review form (FIS 0018). DIFS can assist in resolving disputes under the external review process for many health insurers.

  5. Patients have a right to express concerns, file complaints and/or ask questions about their health care. Michigan Medicine and the U-M Rogel Cancer Center strive to provide excellent, patient-centered care.

  6. As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from UM Health-West. Department of Licensing & Regulato ry Affairs (LARA) Bureau of Community and Health Systems – Health Facility Complaints 611 W. Ottawa Street – Central Office P.O. Box 30664 Lansing, MI 48909

  7. (Only New Complaints May Be Filed Online) Please be aware of the following: If this matter is an emergency, you should call 911 immediately. Please also note that the filing of this complaint is not a substitute for contacting Adult Protective Services.

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