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ServiceNow is your service management system at Duke to submit and track technology incident tickets and search OIT's online knowledgebase. It also has features for IT staff, such as change management, web forms and email addresses.
- Support@Duke (ServiceNow) Training Links
The Support@Duke service management system (also known as...
- Services - Office of Information Technology Identity and Access Management
Service Catalog. Identity Management offers services to...
- Support@Duke (ServiceNow) Training Links
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Learn how to use the Support@Duke service management system for knowledge, incident, request and change management at Duke. Find guides, videos, tips and links for various features and functions of ServiceNow.
A course on how to use ServiceNow, a platform for automation and digital workflows, with the Next Experience UI. Learn the basics of ServiceNow, such as tasks, incidents, and requests, and how to optimize productivity and insights.
Service Catalog. Identity Management offers services to departments and IT professionals to support single sign-on, directory services, and personal/campus security. Please see below for highlights of common services relevant to individuals, departments, and IT staff: Other Inquiries.
Learn how to create, update and resolve tickets (incidents) in Support@Duke, the IT service management system for Duke University and Health. Find out how to log in, fill out the incident form, assign and communicate with users, and more.
Learn how to use Support@Duke, a web-based tool for Duke employees to submit issues, make requests, and access knowledge base. Find out how to log in, search, browse, and use chat with Support@Duke.
