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Oracle Utilities’ Customer Platform gives utilities a unified metering, customer service, and billing management platform with the benefits of a shared database and technology stack. The result is truly integrated, automated, and intelligent customer-facing operations.
Utility customer information systems (CIS) manage internal and customer-facing account operations for utility meter-to-cash processes. CIS handles customer contracts and billing against consumption data and facilitates revenue generation and collections.
7 sie 2024 · Modern utility customer information systems eliminate the need for customers to repeat information, offering a 360⁰ view of customer interactions. Documenting and tracking all customer interactions equips CSRs with the necessary information for effective issue resolution, leading to improved customer satisfaction.
Connect customer care, billing, and advanced metering to deliver efficient service that delights customers and builds trust. Create a single view of meter and device data, easily implement complex rating plans, and offer intuitive self-service through digital channels.
basis2 is the billing and customer management solution for the world-wide utilities industry. basis2 is designed to cater for single and multi-product organisations, allowing simultaneous processing of all utility products, including consolidation into a single bill.
Flexible and scalable billing and customer information system for utility providers; Achieve market compliance faster with region-, country-, or use-case-specific capabilities; Onboard customers seamlessly and scale your business quickly
The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities.
