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  1. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.

    • Program Info

      McAfee ® Security for T-Mobile with ID Theft Protection....

    • My Deductible

      T-Mobile Premium Handset Protection, provided by Assurant....

    • Contact Us

      Claim assistance. File, Track, or Continue Claim. Use chat...

    • FAQs

      If you don’t return your damaged device to Assurant within...

    • USA

      Florida: Pursuant to s. 817.234, Florida Statutes, any...

    • Terms of Use

      The products and/or services on the Site are offered by...

    • Claim Help

      If your device was lost or stolen, call T-Mobile at...

  2. Learn how to file a claim for accidental damage, loss, theft, or mechanical or electrical failures of your device. You can use the P360 app, the online claim portal, or call Assurant for assistance.

  3. If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges. Have your mobile number and device information (manufacturer, model, and serial number). Your device's serial number (IMEI) is 15 digits long.

  4. Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. FAQs. Upload Document. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.

  5. Protection 360 TM app by Assurant ®. Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.

  6. Protection 360 benefits. Device repairs or replacements for mechanical / electrical failure and accidental damage. $0 front screen repair and $29 back glass repair for eligible smartphones are available through Assurant-authorized repair centers. Call Assurant to make an appt at one of the Phone Repair locations.

  7. Assurant phone insurance questions? Access the right online portal to file a claim, check claim status, or view information about your mobile protection plan.

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