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The Apple MAC mini, iPhone, and iPad Air report numbers that have no match to the Xfinity App. The problem occurs when the {Model} says {Apple Device} and/or the {Device Name} is {Apple Device}.
The Xfinity My Account app can help troubleshoot connectivity issues. Download it from the App Store or Google Play, log in, and run the connectivity test. The app may guide you through steps specific to your account.
1 gru 2022 · I have MAC Address filtering set to only allow devices to connect if the specific MAC address is listed, and yet he is still able to connect to the network. I need some help. Best regards.
4 sty 2022 · I just received a new modem, the XB7 and when logging in on the Wi-Fi page, the Mac filtering does not show up. How can I get this enabled? I need to filter out Mac addresses and IP‘s to prevent access to the modem via ethernet.
6 mar 2023 · I update my MAC Filter Setting to allow only specific devices to connect by setting MAC Filtering Mode to "Allow" and added devices to the Wif-Fi Control List for my SSID. I saved the settings and rebooted the gateway.
If you can’t identify your connected device in a device list, you may need to access the hostname or the Media Access Control (MAC) address in your device’s settings. If the default name displayed is a long string of numbers and letters, it's likely the MAC address. Below are the steps to find the MAC address for common devices.
Common culprits include: Network Issues: Intermittent connections or slow speeds can stem from router problems or network congestion. Device Configuration: Incorrect network settings on your Windows 10 device can prevent a stable connection. Software Conflicts: Firewall or antivirus settings may block the Xfinity application or internet access.
