Search results
10 sie 2017 · Tips for troubleshooting internet and network issues . If the issue affects multiple personal devices, use the Xfinity Assistant to identify outages, perform diagnostics, and troubleshoot. Choose the option for Troubleshooting help. Make sure your account is up to date on payments by visiting Manage Billing on the Xfinity app or the Billing tab on xfinity.com.
Single device issues are often resolved by updating network settings or restarting your personal device. Check several apps or websites to ensure the connection issue isn’t specific to a single app or website. If it’s specific to one app or website, the problem isn’t with the gateway or router.
If your Xfinity TV or Internet isn’t working, use the Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for reported outages.
2 lut 2024 · If your Xfinity Stream app is not working on Wi-Fi, it could be due to a variety of reasons. Here are some common issues and potential solutions: 1. Wi-Fi Connectivity. Ensure your device is connected to your home Wi-Fi network. Weak or unstable Wi-Fi signals can disrupt streaming. 2. App Updates. Outdated apps can lead to functionality issues.
4 gru 2023 · Some steps you can take when your Xfinity Wi-Fi isn’t working include: Resetting your modem or router. Checking your network cables. Investigating outages. Using the Xfinity My Account app. Moving closer to your router. Changing bands. Firmware upgrades. Whatever the cause—or causes—of your internet misfortunes, there’s certainly a fix.
Find outage information for Xfinity Internet, TV, & phone services in your area. Get status information for devices & tips on troubleshooting.
10 lis 2023 · If you need to fix network problems when you’re out of the house, you can also perform a modem reset in the My Xfinity Account app. Modems connect Xfinity to your home and, as with Wi-Fi routers, benefit from occasional reboots.
