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  1. Check your account balance on your Xbox Series X|S or Xbox One console. Press the Xbox button to open the guide. Select Profile & system > Settings > Account. Select Payment & billing. Your account balance appears to the right in the Microsoft account box.

  2. Getting your Xbox device serviced. If you've registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device's warranty status. If your device is within warranty, repairs are free.

  3. Track the shipment from your location to the service centre. Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier's website. You can also contact the carrier for more info.

  4. If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account.microsoft.com/devices. Check warranty status. To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us.

  5. Once you've registered your device, use your Microsoft account to check your Surface warranty or check your Xbox warranty. Here's how: Sign in to account.microsoft.com/devices with your account. Locate the device that you want to check the warranty on, then select Info & support.

  6. To see your Microsoft account balance, sign in to the Payment options page with your Microsoft account. For help with checking your balance from an Xbox console, see Check your Microsoft account balance on an Xbox console. Need more help? Contact Support.

  7. Manage devices used with your Microsoft account. For more info about finding your device's serial number, visit: Find the Xbox console ID, device ID, and serial number. After you've registered, you can review the warranty status for your device and track any on-going service requests.

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