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  1. How to check your order. Sign in to your Microsoft account, select Devices from the menu, and then select the device that's associated with your service order. Once the device details section expands, select Check status. Review the status of your order.

  2. Getting your Xbox device serviced. If you've registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device's warranty status. If your device is within warranty, repairs are free.

  3. If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account.microsoft.com/devices. Check warranty status. To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us.

  4. Once you've registered your device, use your Microsoft account to check your Surface warranty or check your Xbox warranty. Here's how: Sign in to account.microsoft.com/devices with your account. Locate the device that you want to check the warranty on, then select Info & support.

  5. To see your Microsoft account balance, sign in to the Payment options page with your Microsoft account. For help with checking your balance from an Xbox console, see Check your Microsoft account balance on an Xbox console.

  6. Register your Microsoft device for quicker access to technical support and to easily check the status of your warranty. You can also: enable access to phone or chat support, request hardware service, check the status of a service request or cancel a service request.

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