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Getting your Xbox device serviced. If you’ve registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device’s warranty status. If your device is within warranty, repairs are free.
- Register Or Unregister Your Xbox Device
Learn how to register your Xbox product so that you can...
- Help With Your Existing Xbox Console Or Accessory Service Order
Sign in to your Microsoft account, select Devices from the...
- How to Pack Your Xbox Console, Kinect Sensor, Or Xbox Accessory for Shipping
Before you send in your Xbox device or accessory for...
- Consoles, Games, and Community
Experience the new generation of games and entertainment...
- Register Or Unregister Your Xbox Device
You can get it updated by the following: Go to https://account.microsoft.com/devices and locate your device. Select Info & support and, if necessary, select Register to register the device and see coverage details. On the row for Warranty claims, select Learn more. Select submit a request.
Here's how: Sign in to account.microsoft.com/devices with your account. Locate the device that you want to check the warranty on, then select Info & support. In Device coverage, you'll see what kind of warranty coverage your device has and how much time is left.
If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account.microsoft.com/devices. Check warranty status. To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us.
Warranties, extended service plans, and Terms & Conditions for your device. Update your warranty on your Surface, Surface Type Cover, Xbox Console, or Kinect by providing support with your proof of purchase.
How to check your order. Sign in to your Microsoft account, select Devices from the menu, and then select the device that's associated with your service order. Once the device details section expands, select Check status. Review the status of your order.
Learn how to register your Xbox product so that you can request and track repairs, check your warranty service, and buy an extended service plan. There’s also info on unregistering and unlinking your device.