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The Virgin Money Credit Card app is the only way to manage your credit card account digitally, but if you’re unable to use it here’s what you need to know: Use our automated telephone banking service
Contact us. Virgin Money provides the above technical advice in good faith having successfully tested all of the suggested solutions. To the best of our knowledge, the changes we suggest will not have any detrimental effect on the normal functionality of your PC.
Sign in or register for an online service. Choose the service you want to use. Virgin Money Rewards. Brighten up your world with exclusive offers in our app. Discover Rewards. Service your Virgin Money products online - service your credit card, check your savings and investments and top up your prepaid card. Browse our latest deals and discounts.
Head to the App Store or Google Play and search for Virgin Money Credit Card. If you can't access the app and need a reminder of your PIN, you can request one and we'll post it directly to you. You can change your PIN at an ATM to one you find easier to remember.
Only the primary cardholder can use the app, but additional cardholders can manage the account using Online Service. What happens to the app if I've lost my phone or it's been stolen? You can't access the app without a passcode, Face ID, Touch ID or Android Fingerprint (on compatible devices).
Customer sign in. Use this service to access your existing accounts and apply for new products. Before you start, make sure you have your mobile phone available. You'll need this to sign in to our Online Service.
