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A uniform call distributor (UCD) is a system used in call centers to evenly distribute incoming calls among available agents. This ensures that each agent receives a similar number of calls, optimizing workload balance and improving overall efficiency.
What is Uniform Call Distribution? Uniform routing is a call distribution process where calls route to agents that have been idle the longest. When an agent ends a call, an idle counter starts. When they have the highest counter, they are scheduled to get the next call.
what is a uniform call distributor? A Universal Call Distributor is a telephony device that puts telephone agents in a circular call list with a indicator which points to the next agent to receive a call, and automatically distributes that call.
1 mar 2023 · A uniform call distributor (UCD) refers to a system or a process that allows agents to get the same volume of calls during the same shift. For example, if an agent has been sitting idle for too long, the system would route calls and open tickets their way to balance out the workload.
Uniform Call Distribution – Calls are distributed uniformly, starting with the person who has handled the fewest calls. Simultaneous Call Distribution – Calls are presented to all available extensions simultaneously.
uniform call distributor (inaczej UCD) to system dystrybucji połączeń, który działa na zasadzie przekierowywania połączeń telefonicznych do wolnego agenta w centrum kontaktowym.
Uniform call distribution is a service that is used by a group of customer representatives for receiving a huge number of calls on a daily basis. So, any customer representative can answer those calls. UCD is based on Standard Dialer Tone (STD).
