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Outsourcing customer service to the Philippines can reduce labor and operating costs by up to 60% and 50%, respectively. The average hourly rate for BPO vendors in the Philippines is only $12 to $14, compared to $24 to $28 in the U.S.
CC services include customer service, technical support, and sales services. BPM services encompass finance and accounting (accounts receivable and payable), human resources (payroll), and industry-specific services (healthcare and BFSI BPM).
27 cze 2024 · The outsourcing rates in the Philippines are calculated based on the project scope, work complexity, number of agents needed, expertise level, and contract length. Other factors that affect the price are service fees, workforce costs, and government-mandated benefits.
1 kwi 2020 · The cost to outsource in the Philippines varies based on job functions, with customer service reps typically ranging from $5.00/hour to $12.00/hour.
9 maj 2024 · From its beginnings in email response and managing services, call centers expanded their services to all forms of customer service. They, as well, expanded into other industries such as travel, tourism, and banking industries. Aside from costs and 24/7 service, call center outsourcing in the country flourished due to several other factors.
Maximizing the benefits of customer service outsourcing in the Philippines. Outsourcing customer service to the Philippines offers cost savings, 24/7 support, and an English-proficient workforce, making it ideal for enhancing business efficiency and customer satisfaction.
Hire full time remote Customer Service Representatives in the Philippines with Outsourced, we provide world class Customer Service Outsourcing solutions. Whether you need a fluent english speaking customer service agent or a bilingual customer service specialist, look no further than Outsourced.
