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Chat Support: M-Sa 10am to 7pm EST / Text: M-Sa 10am to 7pm EST / Phone Support: M-Sa 10am to 7pm EST. *By texting us, you are consenting to receive response text messages or a return phone call from UGG customer service at the mobile number you used to text us. Message & Data rates may apply.
- Track Order
To contact the UGG Rewards program services team, all...
- Return an Item
Our return center is currently undergoing scheduled...
- Customer Service & FAQ
Our Customer Service section is the fastest place to get...
- Contact & Feedback
Contact & Feedback. HOW CAN I PROVIDE FEEDBACK? We value...
- UGG® Frequently Asked Questions
Product Questions. What if the style, color or size I want...
- Track Order
Our Customer Service section is the fastest place to get help. Here you can track orders and returns, or make a return. You can also find our main FAQ topics here.
Product Questions. What if the style, color or size I want is not available? What locations accept UGG gift cards? How can I check the balance on my UGG gift card? What is the best method to clean and protect my UGG sheepskin? Where can I sign up to receive the UGG print catalog?
If there are any issues with your order when it's delivered, please contact our customer service team (details are at the bottom of this page). We will make sure you receive either the correct item or a replacement as soon as possible.
Contact & Feedback. HOW CAN I PROVIDE FEEDBACK? We value your honest feedback, whether it's good or bad. It can help us to improve our products and service. PLEASE EMAIL US. We recommend providing your feedback via email, as the more information you can give about your experience with our brand, the better the action we can take in response to it.
Contact Us. To help you shop with confidence, we've extended our returns period to 60 days, on purchases made between November 1 & December 31. Email. Send us an email any time. We'll aim to get back to you within a day or less. Live Chat. Monday to Friday, 8am-10pm, Weekends, 9am-5pm, AEDT. Wait Time: 1 Minute.
If you are using a screen reader and are having problems using this website, please call 1-888-432-8530 for assistance.
