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Use doxybot pre-call test to make sure your speakers and camera are all set up and working. Estimate call quality to predict your expected call quality based on your computer and internet speeds. If you a receiving high scores, then the quality issue is likely on your patient's side of the call.
- Doxybot Precall Test
Doxy.me Troubleshooting
- Doxybot Precall Test
Doxy.me Troubleshooting
Check Video/Call Quality: Quickly test your microphone, video, and connection by selecting the Audio and Video Test button in the waiting room. Adjust Camera and Microphone: Find camera and microphone settings by hovering over your video preview and clicking the three vertical dots.
We can help you quickly check your microphone, video, and connection to make sure you're all set for your call. Select the Pre-Call Test button located in the waiting room.
Pre-call test - Patients can choose to run an automated pre-call test to make sure their camera, mic, and speakers are working properly if they are using a desktop or laptop to connect. The Patient Queue: Overview article provides all the details you need to manage your waiting room like a pro!
5 Steps to check in for your telehealth appointment: Select a device. Use a computer or device with a camera and microphone. Go to your provider's room. Click the link from your provider or enter the web address into the browser. Check in. Type in your name and click Check In.
Updated over a week ago. Your patient not being able to hear you can be due to these reasons: Your microphone is not working. Their speakers are not working. First, run doxybot pre-call test on your device to make sure your microphone is set up and working. Run precall setup.
