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  1. Have Questions? Residential Customer Service. Phone: 253-502-8600. Toll Free: 800-752-6745. Email: Business Customer Service. Phone: 253-502-8606. Email: Report a Water Issue.

    • Customer Service

      If you are a residential customer, call 253-502-8608 to pay...

  2. If you are a residential customer, call 253-502-8608 to pay your utility bill over the phone using your Visa, MasterCard, American Express or Discover debit or credit card. You will need to provide your account number, the last four digits of the primary account holder’s Social Security number and your debit or credit card number.

  3. For information about water quality, call us at 253-502-8207. To report water leaks, meter issues, outages, and emergency turn on/off, call us at 253-502-8384. If you have a water concern or emergency outside of business hours, please call 253-502-8344.

  4. To start or restart water service, call the City's Utility Billing office at 311, or for outside city limits, 509.755.CITY (2489), Monday through Friday, 7 a.m. to 6 p.m. If you have additional questions or comments about your water service, please call us at 509.625.7800.

  5. Call Environmental Services M-F from 9 AM to 4 PM at (253) 502-2100 for: • wastewater, surface water and solid waste billing inquires. • to request a change of service. • to request replacement containers. • to schedule a Call-2-Haul appointment. • to report missed pick-ups.

  6. Tacoma Public Utilities-TACOMA WATER. Utility Companies. 3628 S 35th St Tacoma WA 98409-3115. (253) 502-8171. (253) 502-8694. Send Email.

  7. Have you set your water notification preferences in MyAccount? Get alerts on high usage, water outages, and more.

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