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Customers who need help with payment or have questions about their account can contact Customer Service during regular business hours: Phone: 253-502-8600; Toll free: 800-752-6745; Email: cservice@cityoftacoma.org; Business hours: Monday through Friday, 8 a.m. to 5:30 p.m.
Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site.
Our customer contact centers are currently experiencing a higher volume of interactions than usual, which may result in longer-than-expected wait times. We remain committed to doing everything possible to minimize the wait times and assist you quickly and efficiently.
Consult the Electrical Inspection Areas Map to determine the inspector covering your area. Available by phone from 7:30 to 8:30 a.m., Monday to Friday. Email is for general communication, not for scheduling inspection times. Chris Gill 253-441-4195.
This will only work if you are enrolled in text message notifications and text us from the phone number on your account. Call 253-502-8602 and report over the phone. If you are unable to report online or via text, you can call our outage line to submit your report.
Safety and outages. Report downed wires or dangerous conditions 24/7. 1-877-508-5088 or 911. Report power outages 24/7. Text 722797 (text OUT to report an outage, text STAT to check outage status) Call 1-877-508-5088. Report outage or check status.
Visit Tacoma Public Utilities online for information about payment options, starting, and stopping service, credit and deposit policies, utility bill assistance and business hours for Tacoma Power and Tacoma Water. 24-Hour Emergency Lines: • Sewer Backups: (253) 591-5585. • Storm Drain Flooding: (253) 591-5585.
