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Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. FAQs. Upload Document. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.
File or Track a Claim. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.
Online claim in your T-Mobile Account. Select File a claim or File damage claim Report lost or stolen. A details window appears providing the next steps. Ensure the mobile number is the correct one for the damaged, lost, or stolen device. If it isn't, return to the Accounts screen and choose the correct mobile number.
If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges. Have your mobile number and device information (manufacturer, model, and serial number). Your device's serial number (IMEI) is 15 digits long.
Protection 360 includes coverage for loss and theft, unlimited claims for accidental damage, mechanical and electrical failures, and a whole lot more— including $0 front screen repairs. Find a store Call 1-800- T-MOBILE. Worry-free phone protection and support.
Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown. Protection 360 gives you access to both an insurance plan and a service contract plan.
To ensure your request is processed as quickly as possible, please do the following before starting your online claim: If your device is lost or stolen, contact Metro by T-Mobile at 1-888-8metro8 to suspend your service and protect yourself against unauthorized use.
