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  1. If you don’t have online access, call our Provider Telecommunications Center to use our automated phone system for eligibility and benefits, other self-service requests and claims inquiries. 800-972-8088 (Monday – Friday, 8 a.m. to 11:30 p.m. CT; Saturday – 6 a.m. to 3:30 p.m. CT; Sunday – Closed)

  2. View Provider Network Consultant Assignments. Provider Customer Service. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. 800-972-8088. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. Provider Learning Opportunities

  3. Illinois Health Connect Provider Help Desk. Call to get answers to IHC questions, verify PCP status of a client, locate a specialist, verify a referral, update your location of service information, and more. 1-877-912-1999. 1-866-565-8577. Illinois Client Enrollment Broker.

  4. Provider Billing Hotline: 1-877-782-5565 Provider and Beneficiary Hotline 1-844-591-9053 Provider Assessment Program: 217-524-7110 Provider Eligibility Inquiry Hotline 1-800-842-1461 Provider Participation: 877-782-5565 Rate Development and Analysis: 217-785-0710

  5. I have an HMO Illinois®/Blue Advantage HMO SM plan: Call Customer Service at the number listed on your member ID card. I have a HMO Blue USA plan and want to find care while I'm away from home: 1-800-810-BLUE (2583) I have a PPO plan: Call Customer Service at the number listed on your member ID card.

  6. This means canceling your plan may leave you without health care coverage. If you'd like to continue terminating your coverage, please call the Health Insurance Marketplace at 1-800-318-2596. If you enrolled in your plan directly through BCBSIL, please call us at 1-800-538-8833 or send a secure message through BAM.

  7. Contact Information. ACA (Health Reform) Education Hotline. (888) 809-2810. New Enrollment. (800) 531-4456. Member Customer Service. (888) 697-0683. Away From Home Care® (away from home urgent care) Call the toll free number on the back of your ID card.

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