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Customer Help Line: 1-800-843-6154 · 1-866-324-5553 TTY. Use the IDHS Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:30 am - 5:00 pm, Monday through Friday, except State holidays.
Systems of care are designed to: Ensure availability and access to a broad, flexible array of effective, community-based services and supports for children and their families that address their emotional, social, educational and physical needs, including traditional and nontraditional services as well as natural and informal supports.
211 is an easy to remember telephone number assigned by the Federal Communications Commission to streamline access to health and human services. 211 is available on a 24-hour basis to connect residents to a wide variety of human services or social services across the state.
Illinois Department of Human Services (DHS) Customer Helpline. Find a local Family Community Resource Center (FCRC), report changes to your address, phone number, family size, or income, or if you have questions about or need help with a Medicaid application. Phone (toll-free): 1-800-843-6154.
You can reach out to IPASS customer service at 1-800-824-7277. Their dedicated representatives are available to assist you with your inquiries during the following hours: Monday through Friday, from 7 am to 7 pm CST.
IDPH Springfield Headquarters Office. 525-535 West Jefferson Street. Springfield, IL 62761. 217-782-4977.
The agency is organized into two major divisions, Medical Programs and Child Support Services. In addition, the Office of Inspector General is maintained within the agency but functions as a separate, independent entity reporting directly to the Governor's Office. Visit our Site. Contact Agency.
