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  1. Customer Help Line: 1-800-843-6154 · 1-866-324-5553 TTY. Use the IDHS Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:30 am - 5:00 pm, Monday through Friday, except State holidays.

  2. Systems of care are designed to: Ensure availability and access to a broad, flexible array of effective, community-based services and supports for children and their families that address their emotional, social, educational and physical needs, including traditional and nontraditional services as well as natural and informal supports.

  3. hfs.illinois.gov › medicalclients › medicaidguideUseful Contacts - Illinois

    Illinois Health Connect Helpline. Get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information. Phone (toll-free): 1-877-912-1999. TTY: 1-866-565-8577. Website: https:://www.illinoishealthconnect.com.

  4. Illinois Health Connect Provider Help Desk. Call to get answers to IHC questions, verify PCP status of a client, locate a specialist, verify a referral, update your location of service information, and more. 1-877-912-1999. 1-866-565-8577. Illinois Client Enrollment Broker.

  5. Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY. Available Monday - Friday, 8:30 AM - 4:30 PM. Closed State holidays. Follow the prompts for SNAP, Cash and Medical benefits to speak to a Customer Service Agent.

  6. Important Phone Numbers. Illinois Health Connect Helpline. Call to get answers to questions, change your PCP, find specialists or other healthcare providers, file a complaint, tell us if you have a new address or phone number, and more. Phone: 1-877-912-1999. TTY: 1-866-565-8577.

  7. A worldwide technology outage is causing disruption to some State of Illinois online systems. ... Healthchoice Illinois Listening Sessions allow you the opportunity to talk about your experiences with HealthChoice Illinois managed care. Please be sure to register for one of ... Phone Number(s) DCSS Call Center: 1-800-447-4278 / 1-800-526-5812 ...

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