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  1. By Phone. Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY. Available Monday - Friday, 8:30 AM - 4:30 PM. Closed State holidays. Follow the prompts for SNAP, Cash and Medical benefits to speak to a Customer Service Agent.

  2. Customer Help Line: 1-800-843-6154 · 1-866-324-5553 TTY. Use the IDHS Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:30 am - 5:00 pm, Monday through Friday, except State holidays.

  3. Systems of care are: Family driven and youth guided, with the strengths and needs of the child and family determining the types and mix of services and supports provided.

  4. hfs.illinois.gov › medicalclients › medicaidguideUseful Contacts - Illinois

    Illinois Health Connect Helpline. Get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information. Phone (toll-free): 1-877-912-1999. TTY: 1-866-565-8577. Website: https:://www.illinoishealthconnect.com.

  5. The Illinois Department of Health Care and Family Services (HFS) is committed to improving the health of Illinois' families by providing access to quality health care. ... You can also apply for healthcare and SNAP over the phone by calling the ABE Customer Call Center (800) 843-6154 . If you believe you may not be eligible for Medicaid, you ...

  6. Important Phone Numbers. Illinois Health Connect Helpline. Call to get answers to questions, change your PCP, find specialists or other healthcare providers, file a complaint, tell us if you have a new address or phone number, and more. Phone: 1-877-912-1999. TTY: 1-866-565-8577.

  7. Contact our Senior HelpLine toll-free at 1-800-252-8966, Monday through Friday, 8:30 a.m. to 5 p.m. about the Department's programs and services for older adults and persons with disabilities.

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