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Purpose of This Document. The Account Data Compromise Event Management Best Practices Guide was created to assist customers and other stakeholders in implementing both proactive and reactive response strategies to address payment card data compromise events.
Users requiring administrative privileges on information system accounts receive additional scrutiny by appropriate organizational personnel (e.g., system owner, mission/business owner, or chief information security officer) responsible for approving such accounts and privileged access.
Applicability of Rules.....\.....
Contents Chapter 1: Customer Obligations.....8 1.1 Compliance with the Standards.....9
This guide includes an overview of the authorization and clearing stages of a transaction, the diference between the two transaction message systems, and a list of the four categories of chargebacks. In addition, this guide explains the diference between a chargeback and a compliance case, the step-by-step process of how disputes are resolved ...
Chapter 5: Card Recovery and Return Standards.....27 5.1 Card Recovery and Return.....28
The MasterCard Account Data Compromise User Guide provides instructions for MasterCard customers and their merchants and agents, including customer service providers and data storage entities, regarding the administration of the MasterCard Account Data Compromise (ADC) program.
