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  1. Contact the Student Loans Company if you need help with things like: repaying your loan; getting a refund; making a complaint about your loan repayment

  2. Contact details for Student Finance England - including complaints and student finance appeals, Advanced Learner Loan.

  3. By telephone: 0300 100 0601 – this is a dedicated complaints telephone number. Please note that to help us maintain security and quality of service, your call may be recorded or monitored. By email: customer_complaints@slc.co.uk – You should. include your Customer Reference Number (CRN) in the email subject header.

  4. 6 kwi 2020 · For information on how to contact SLC for general repayment enquiries, visit www.gov.uk/contact-student-loans-company. You’ll also find information on how to contact SLC for:...

  5. Existing loan queries. 0800 111 4166 (UK) Monday to Friday 8am to 6pm. New loan queries. 0345 835 3861 (UK) Monday to Friday 8am to 6pm.

  6. Loans support. Call us on 0345 604 7292 from the UK. For new loan applications, or further borrowing on your existing loan please select option 1. Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm and closed on bank holidays.

  7. If a student, or anyone calling on behalf of a student, wants to discuss any detail about their student finance account - they should contact us on the following helplines. Undergraduate queries Telephone: 0300 100 0607

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