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  1. Utility Bill Payment Plan. Utility Billing & Customer Service has several payment plan options to residents. Utility Billing Relief Program. Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households. Utility Charge Exemptions & Rebates.

  2. Water Management. The Department of Water Management purifies and delivers approximately 750 million gallons of drinking water to residents of Chicago and 120 suburbs daily. 42% of the whole state gets their water from us.

  3. Water Billing Customer Service. 312.744.4420. waterbill@cityofchicago.org . For non-billing issues concerning your water, please call 311 or contact us at: 312.744.6635. watermanagement@cityofchicago.org . To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.

  4. Contact Chicago Water Customer Service. Have a Question, Issue or Comment? Main Customer Service. Physical Address: 1000 E. Ohio Street.

  5. If you need assistance with this, you can call 312-744-5000. If you need assistance with other things, the City of Chicago Offers a 311 City Services Call Center to assist residents in obtaining information regarding city programs, services, and events.

  6. Looking for Chicago Water Department billing, payments & services? Quickly find Water Dept phone number, directions & more (Chicago, IL).

  7. To dispute a water bill, constituents can contact the Department of Finance’s Utility Billing and Customer Service Center at (312) 744-4426 or utilitybill@cityofchicago.org. If you are not able to get in touch, please contact the ward office for assistance.

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