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  1. If you’re having issues with your PULSE Elite wireless headset, try resetting it. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings. Press and hold the PlayStation Link™ button on your headset for at least 10 seconds.

  2. PULSE 3D wireless headset Charging: If you charge the headset with the adapter connected, the status indicator on the headset lights up white. Charged: The indicator blinks once in orange, and then goes back to white. Platinum wireless headset Charging: The status indicator lights up red and solid. Charged: The status indicator light turns off.

  3. Basically, you need to reset the USB device when plugged into your PlayStation/PC/Mac using a pin into the hole on the side. Once the USB dongle starts flashing white, hole the "Chat" and "Volume +" button on the headset and then (whilst still holding these buttons down) turn the headset on.

  4. If you’re having issues with your earbuds, try resetting them. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings. Remove both earbuds from the charging case.

  5. Press and hold the PS Link button on your headset, and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds). Your headset is in pairing mode when the indicator quickly blinks blue.

  6. Your headset needs to be reset to factory default settings. 1. Download the Pulse Elite Edition Manager Application on your PS3 by going to the PlayStation Store>Apps>All PS3 Apps. 2. Open the application (It's located under "Game" in the Xross Media Bar) 3. Plug the headset into the PS3 via a USB cable.

  7. The dongle for the wireless headset must just be engineered poorly. My setup WITH issue: multiple USB 3.0 (4 ports) - cutting in and out(no matter the charge even plugged in. Fix: plugged the dongle directly into the USB port in the back. No more cut outs.

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