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Complaints tried to offer me £15.10 which was laughable after all the trouble. They doubled it and then upped it to £50 final offer - which still came nowhere near compensating me. I believe this is very poor service and went online and found a far better deal with another provider which was processed in 20 minutes.
I used Three's services in Exeter and other cities across the country for over a year. The mobile connection is generally good and stable, but the pricing is higher than what other companies offer. I also had a 5G broadband plan, and it was the worst internet experience I've had since 2004.
Use this form to submit a complaint to us online. We answer most complaints within 7 working days. It can sometimes take longer. If you’ve already sent a form, we’ll be in touch as soon as possible. To talk sooner, use Live Chat. At Three, we try our best to provide you with a great service.
14 maj 2024 · Three mobile review. Customer score: 60% (17th out of 17). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and network reliability. If you're already a member, log in now, or join Which? today. Pros; Cons; Which? Verdict
16 sie 2023 · Three customer service. While Three has extensive live chat and call centre options for customers looking to make changes to their plan, query a bill or complain, the network has not come out well in past Ofcom reports.
Three review: Customer service. Last year’s survey results for customer service weren’t exactly complimentary to Three. Only 19% of users told us they were very satisfied with the network’s customer service and support, and a further 37% were fairly satisfied.
14 sie 2024 · Three is one of the four major networks in the UK, offering decent network coverage and a good array of SIM-only deals, as well as pay monthly handset contracts. But is it any good?
