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  1. PHONE NUMBER. (800) 711-5672. TTY users call: (800) 759-1089. 24 hours a day, 7 days a week. For the fastest service, please call the phone number listed on the back of your member ID card.

  2. 1-877-279-0325. Call New York Life at 1 (800) 225-5695 for questions about your policy, claim, or application - our customer service representatives are happy to help.

  3. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in. By phone. For general questions, please call our Patient Customer Service at the number on your member ID card or call (800) 282-2881.

  4. Full access to the Aetna member website (formerly Navigator) and Express Scripts is available once you are enrolled and you have set up a user name/ID and password. Call your Aetna Concierge with any questions at 1-877-440-4708 , Monday-Friday between 8 a.m. and 6 p.m. EST.

  5. Group Benefit Solutions. Speak with a representative about your employee benefit goals. Please provide contact and company information below. If you’re an employee with a claims question, please go to mynylgbs.com or. call 888-842-4462 or 866-562-8241 (español). First Name* Last Name* Email Address* Role* Company Size* Company*

  6. 14 lip 2023 · If you have any questions about Sides Express you can reach us at (310) 385-6936 or email us at sides@breakdownservices.com. Only Talent Representatives with Breakdown Express accounts can access Sides Express.

  7. Full access to the Aetna member website (formerly Navigator) and Express Scripts is available once you are enrolled and you have set up a user name/ID and password. Call your Aetna Concierge with any questions at 1-877-440-4708 , Monday-Friday between 8 a.m. and 6 p.m. EST.