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14 maj 2024 · Help desks provide essential technical support for businesses and their customers. We’ve rounded up the best help desk software available today.
Consult G2's expert buying guide and find the best Help Desk Software to fit the needs of your business.
Top Customer Self-Service Software. Choose the right Customer Self-Service Software using real-time, up-to-date product reviews from 56065 verified user reviews.
22 sty 2024 · Customer self-service software represents a platform with free access to information about a product or service. Users can troubleshoot recurring product- or service-related issues by themselves rather than referring to a support agent.
Help desk software often lets teams create self-help resources. This helps customers to answer questions on their own, without submitting a ticket. These are known as knowledge bases, a type of self-service knowledge management system.
7 maj 2024 · The Best Help Desk Software for 2024. Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones...
9 lis 2023 · Zoho Desk (G2: 4.4/5 stars) - Best for sales teams. Freshdesk (G2: 4.4/5 stars) - Best for contact center support. Zendesk (G2: 4.3/5 stars) - Best for AI-powered support. Jira Service (G2: 4.2/5 stars) - Best for bug tracking. Front (G2: 4.7/5 stars) - Best for shared email / communication needs.