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Jagex Accounts - Got a Jagex account question? Head to our new Support Centre. Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our normal response times.
- Can't Log In
Struggling to get back into game? Find the quickest solution...
- News and Updates
Support; News and Safety Maintenance Announcements
- Returning Players
Welcome back! To speed you through the boring stuff, we've...
- Getting Secure
Play English (GB) English (GB) Deutsch Français Português do...
- Content Guides
Discover a wealth of information about RuneScape and Old...
- Purchases
Promotions and rewards Purchases. Manage payments
- Too Many Login Attempts From Your Address
RuneScape; Old School RuneScape Log in with an alternative...
- Account Access and Settings
Get assistance with RuneScape account access and settings...
- Can't Log In
Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects.
Jagex Support provides assistance with account-related issues for Jagex games, including email troubleshooting and recovery options.
By using the optimal form you make it easier for the support agents to address your issue, so it is very highly recommended to do so. However, the Support Center is designed to reduce the amount of tickets as much as possible and instead leads you to a Q&A page whenever possible.
If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button). The support site is here: https://support.runescape.com/hc/en-gb.
A Jagex Platinum awarded RuneScape help community with walk-through quest guides, treasure trail help, monster databases, forums, and many more helpful tips and features. Your one stop shop for everything RS.
Here you will be able to gain assistance with all your technical problems from the RuneScape community. Please be aware that in these sections you will be responded to by either Community Helpers or by other players.
