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Jagex Accounts - Got a Jagex account question? Head to our new Support Centre. Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our normal response times. RuneScape. Contact us. What is your issue? Account. Payment. In-game. Technical.
Head to our new Support Centre. [27-OCT] Possible purchase disruption: UK clocks change at 02:00 - Clocks in the UK go back on Sunday 27th October which may cause a delay on purchases made from us.
[Audio help - Response ETA: Up to 48 hours] (https://support.runescape.com/hc/en-gb/articles/360000996998-Audio-help) By submitting the ticket in the correct section, it goes in the queue of the the Jagex support employees working specifically on that type of tickets.
If you give a rough idea of your problem (no private details please) either here or to @JagexSupport, then someone can link you with an appropriate support page.
If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button). The support site is here: https://support.runescape.com/hc/en-gb.
Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects.
Jagex Accounts - Got a Jagex account question? Head to our new Support Centre. Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our normal response times. Support. Account access and settings. Can't log in? Upgrade your RuneScape character to Jagex account. Forgotten login.
