Search results
10 paź 2024 · For retail banks, most use cases with sufficient maturity center on developer productivity and operations, but future applications will span a much broader spectrum and likely include areas such as product design. Today, four domains are emerging as initial gen AI focus points for banks: Contact centers.
18 paź 2022 · Each of the three business models—daily banking, navigating life events, and building and protecting wealth—if executed successfully, could provide a much-needed boost in profitability for retail banks, with target cost-to-income ratios between 40 and 50 percent.
Though deliberately exaggerated, all five scenarios represent an urgent call to action for retail banks and point specifically to three priority areas where banks should act immediately and proactively to adapt: tech-powered transformation, data-enabled customer focus and broad-based trust.
18 lut 2019 · Four shifts are reshaping the global retail-banking landscape to the point where banks need to fundamentally rethink what it takes to compete and win. This should be an urgent priority for banks.
26 sty 2021 · Retail banks can achieve their goals by identifying value streams—a series of value-adding activities that they can undertake to produce a result that customers want—and redesigning, digitizing, and integrating them from front to back.
A number of key trends are shaping the market and have major implications for just about every dimension of retail banking. These include customer engagement, talent management, adoption of new technologies and artificial intelligence, empowering customers, gaining a competitive edge, and rethinking physical infrastructure. Share.
The successful retail bank of the future requires a winning 12 business model supported by a connected operating model. Signals of change. Retail banking faces a more complex environment than perhaps ever before.
