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The results of the study show that customer needs, technology, regulation, business processes, skills and competencies impact digital transformation and should support retail banks in developing a theory of digital transformation in their journey to excel in a competitive marketplace.
11 gru 2020 · The primary aim of this study is to understand the digital transformation and its impact in UAEs Retail Banking industry via the following questions. a. What do customers expect from a digital bank? b. What technology investments are needed by Banks to support digital transformation? c.
10 paź 2024 · The last few years have been among the most successful in the recent history of retail banking, with a confluence of macroeconomic trends driving growth and profitability. In some geographies, pandemic-era government stimulus lifted economic growth, fueled consumer spending, created favorable conditions for balance sheet expansion, and helped keep credit risk in check.
Banks must negotiate a multitude of shifting factors — from changing customer behavior to economic headwinds, intensifying competition, regulatory pressure and technological disruption. But while there are challenges, change also brings opportunity.
Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape.
11 gru 2020 · The results of the study show that customer needs, technology, regulation, business processes, skills and competencies impact digital transformation and should support retail banks in...
18 cze 2021 · The paper contributes to an understanding of the future of banking, providing a framework for scholarly empirical investigation. In the discussion, four possible strategies are proposed for market participants, (1) customer retention, (2) customer acquisition, (3) banking as a service and (4) social media payment platforms.
