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PowerPhone began as a dispatcher training company. Our instructors flew across the United States and beyond, holding in-person classes to teach the young field of emergency call handling how to more precisely gather the information needed for a dispatch, and how to stay on the line to help the person at the other end until the first responders ...
OUR STORY. Our story goes back over four decades to a night when our founder, a state trooper, realized the critical impact of an unasked question. Fueled by the urgency of seconds that could mean the difference between life and death, Total Response was born.
10 kwi 2024 · Telecommunicators & Training. Public safety telecommunicators are often the first point of contact in an emergency. They begin the important work of obtaining essential information, remaining calm, calming others, and sending the appropriate responders to the right location.
PowerPhone literally invented police and fire protocols and pre-arrival instructions. While EMD protocols originated from a DOT/NHTSA initiative, emergency call handling protocols for police and fire dispatch simply did not exist until PowerPhone created them.
The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
The Foundations of Call Handling course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
Training plays a multifaceted role in empowering 911 telecommunicators and improving the overall effectiveness of emergency communication centers. Training programs serve as a cornerstone of success in the world of emergency response.
