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The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
The Foundations of Call Handling course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
Achieve consistency on every emergency call. Following a proven and patented investigative questioning approach, Total Response 911 protocol software helps you enhance victim and responder safety, better preserve evidence, and mitigate risk.
Site Licensed Training: Your single solution for training current and future hires. Our Site Licensed Training portfolio includes unlimited access to Total Response software, certification and continuing education training in an online, self-paced format.
The combination of the Call Handler and Protocols and Procedures courses prepares telecommunicators to use Total Response with confidence and efficiency. Both courses are structured around short, targeted modules that explore a single topic.
Site Licensed Training: Your single solution for training current and future hires. For nearly three decades, PowerPhone’s training courses have set the industry standard for preparing emergency call handlers to respond to 911 calls.
For decades, PowerPhone’s training courses have proudly set the industry standard for preparing emergency call handlers to respond to 911 calls. We have trained over 500,000 professionals worldwide.
