Search results
This course will provide techniques that will enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.
Foundations of Call Handling. Recommended for ALL users. This course introduces PowerPhone's philosophy for effective emergency call handling and the Total Response Call Handling system.
80+ protocols for police, fire and emergency medical dispatch in a single, unified call handling system.
The information contained in this course serves as the building blocks to your success as a highly-trained telecommunicator and as bridge from other training to PowerPhone’s Total Response System.
PowerPhone created the industry’s most powerful application for supporting call takers through the emergency call handling process. We help ensure the right resources are dispatched as soon as possible—while providing life-saving guidance during the precious minutes before help arrives on the scene. We are there to help you save lives.
As a Total Response customer*, your agency has unlimited access to the industry’s best online, self-paced training. Training that supports your agency’s use of the Total Response software and builds confidence in your staff by preparing them for all types of situations.
Total Response is a dispatch decision support system that is designed to improve efficiency in handling inbound communication in emergency centers. With Total Response’s enhanced, customizable call handling protocols, tools, and training, agencies will improve: emergency medical dispatch (EMD), fire, law enforcement and mental health call ...
