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Lost or stolen device? Start, manage or track your Verizon claim with Asurion.
- Select Devices
If your PDF is not viewable, please refresh your screen or...
- Verizon Home Device Protect
Verizon Home Device Protect gives you one less thing to...
- Terms of Use
en Français -> en español -> Effective Date: November 30,...
- Cracked Screen Repair
Your phone’s screen is ruined—your day isn’t. Friends and...
- iPhone Protection
Asurion Mobile Protection is more than a cell phone...
- Contact Us
Whether you need to schedule a repair, start a claim, or...
- File or Track a Claim
Filing a claim with Asurion online is quick and easy. Just...
- Select Devices
Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.
Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status.
Whether you need to schedule a repair, start a claim, or find a store, here are some quick links to get you to the right place. Prefer a phone call? We’ll connect you with the right person. Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. Did you know you can get help, access your benefits, and more in one convenient location?
These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. Learn how to file a claim for a malfunctioning device that is covered by Verizon Home Device Protect. Still seeing charges on your lost or stolen phone?
What do I do if my replacement device is not working? Replacement devices come with 12-month post-claim support. If this is a malfunction on a different phone than the one you intend to replace, call 888-881-2622. An expert will help you.
Get a replacement Samsung phone today. Get cell phone and device insurance protection with Asurion. Learn more about protecting your phone and filing a claim.
