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I worked for a food delivery company as a customer support agent and it was common to have to juggle between 10-15 live chats at once in addition to providing phone support to couriers and restaurants at the same time during peak times.
LPT: When using online chat Support (customer service), the agent can most likely see what you’re typing as you do. I worked in online customer service/support for about 10 years. Always was professional and legitimately was trying to help all I could.
Almost all support live chat systems provide a "Sneak Peek" feature that allows a customer support agent to see what you're typing in realtime before you submit. This can work against you if you're negotiating a resolution and type something (however brief) that gets taken the wrong way.
21 sie 2024 · More and more companies are using live chat for customer support, while others use phone support. If you want to build a stable customer support system to resolve complex customer issues and answer questions as quickly as possible, these two channels are highly recommended.
20 wrz 2022 · Phone vs. live chat, understand the pros and cons to improve customer support. Read on to learn about an integrated solution every modern online business should consider implementing — omnichannel support.
Live chat agents provide real-time customer support with skills in computer use, multitasking, and product knowledge. They must respond quickly, typically within three minutes, to enhance customer satisfaction .
21 lip 2023 · LiveAgent is a reliable helpdesk solution for companies that want to offer phone, email, and live chat support. It’s best if you have numerous support agents since it includes auto-routing and...
