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  1. If you have not received your monthly bill, please visit ENMAX or call 310-2010 as soon as possible to avoid late payment fees. Please note: Failure to receive or loss of the utility statement cannot be accepted as a valid reason for non-payment or for exemption from late payment penalties.

  2. There are two types of charges on your water bill: Usage and fixed. Usage Rates. Water and Wastewater rates are variable. They are based on the amount of water your household consumes and returns to the system, multiplied by a rate. Usage rates pay for the treatment of water and wastewater.

  3. If you have not received your monthly bill, please visit ENMAX or call 310-2010 as soon as possible to avoid late payment fees. Please note: Failure to receive or loss of the utility statement cannot be accepted as a valid reason for non-payment or for exemption from late payment penalties.

  4. For information on the rates and service charges on your bill, visit Understanding Your Water Utility Bill & Water Rates. Questions or concerns about your water utility bill? Please visit the ENMAX Customer Care Centre or contact 310-2010.

  5. Customer service. Questions or concerns about your water utility bill? Please visit the ENMAX Customer Care Centre or contact 310-2010. ENMAX is The City's contracted customer care, billing and meter reading provider. Need a new account? See how to set up a new water account, visit Accounts and Billing. How to read your water utility bill.

  6. 6 lip 2022 · "People don't like to be stuck." Why CBC Calgary is publishing an Alberta utility bill explainer in six languages. Alberta also has two types of rates for customers to choose from. The...

  7. Highlights of what you’ll see on your new and improved bill: Clarifies the services are provided by The City of Calgary; Includes service descriptions with easy to reference icons to show what you pay for; Shows wastewater charge as percentage of water usage and why

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