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Payment Plans. If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.
- Neighborhood Payment Centers, Open Mon-Fri 9:00 Am to 5:00 Pm
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- Housing
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- Home Owners
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- Neighborhood Payment Centers, Open Mon-Fri 9:00 Am to 5:00 Pm
Utility Billing & Customer Service has many payment plan set-up options: Payment plans are available 24 hours, 7 days a week via our online account management tool. They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426; If you prefer, you can speak with a customer service representative at 312-744-4426
Quick Pay! Make a payment without signing in: Pay your bill. Pay My Bill. If you have any questions, please call 312-744-4426 or see the Frequently Asked Questions page.
Pay your utility bill online through the City of Chicago Utility Billing portal. To dispute a water bill, constituents can contact the Department of Finance’s Utility Billing and Customer Service Center at (312) 744-4426 or utilitybill@cityofchicago.org .
Please enter the information exactly as it appears on your bill, including dashes. For example, 123456-123456. Click Sample Statement link here to see a typical bill.
31 maj 2024 · Call 312-744-4426 to use the automated phone system and pay with a card or electronic check. Have your account number handy to complete the payment.
Pay Utility Bill. Payment options, and online account management: paperless billing, payment plans, automatic payments, and more.