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Utility Billing & Customer Service has several payment plan options to residents. Utility Billing Relief Program Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households.
- Utility Charge Exemptions & Rebates
The Senior Citizen Sewer Exemption entitles seniors aged 65...
- Utility Billing Relief Program & Lihwap
Utility Billing Relief (UBR) provides low-income City of...
- View All Supporting Information
Payment Locations. Online Payment Plans. Contest a Ticket....
- General Billing Questions
If you have been posted with a notice of water service...
- Water and Sewer Rates
Water and Sewer Rates are voted on and approved by the Mayor...
- Annual Water Reports
City of Chicago Annual Water Report Issued by the...
- Full Payment Certificates
Effective November 13, 2023, Full Payment Certificate...
- Department of Water Management
MeterSave is a program in Chicago allowing customers with...
- Utility Charge Exemptions & Rebates
If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.
Online Account Management. Easily manage your utility account online: Pay your bill. Enroll in paperless billing. Set up AutoPay or SelectPay. Set up a payment plan. Sign Me Up.
Please enter the information exactly as it appears on your bill, including dashes. For example, 123456-123456. Click Sample Statement link here to see a typical bill.
Pay Your Water Bill. Pay your utility bill online through the City of Chicago Utility Billing portal. To dispute a water bill, constituents can contact the Department of Finance’s Utility Billing and Customer Service Center at (312) 744-4426 or utilitybill@cityofchicago.org.
Welcome to the City of Chicago Payment Portal. Make payments quickly and conveniently from your computer or mobile device. Something went wrong. Please try again.
Payment plans are available 24 hours, 7 days a week via our online account management tool. They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426; If you prefer, you can speak with a customer service representative at 312-744-4426; Finally, you can set-up a Utility Billing Payment Plan in person at any ...
