Search results
Here you'll find useful information about your service, your bill, and your rights and responsibilities as an Illinois American Water customer. We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online.
Along with paying online, you can also pay by phone, by mail, or in-person at a payment center or automated EZ Pay Station. By Phone : Please call 312.744.4426 and follow the instructions via the automated phone system.
Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check). Be sure to have your 16 digit account number handy which can be found on your bill. Some Illinois American Water facilities accept customer payments on location. Please see the below list of payment locations and details.
Payment options, and online account management: paperless billing, payment plans, automatic payments, and more. Utility Billing & Customer Service has several payment plan options to residents. Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households.
• View and pay your bill • Enroll in our Paperless Billing and Auto Pay programs • Check your account balance • Update your contact information • Sign up to receive emergency and non-urgent alerts by email, phone, and text • Track your water use
Pay your bill; Enroll in paperless billing; Set up AutoPay or SelectPay; Set up a payment plan
Submit your payment at one of the authorized Pay In Person Locations before the disconnection date and record the payment authorization/receipt number. To find an authorized payment location near you, please use the search engine below.
