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If you wish to rebook within 30 days from the affected flight date, please ensure to click the Flight Disruption button before proceeding. If you wish to convert your ticket to a Travel Voucher or request for a refund, please submit your request through the myPAL RequestHub, call our hotline, or visit any PAL Ticket Office for assistance.
For bookings created through the PAL website, ticket refunds can be requested through our Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Retrieve your booking. We apologize for the inconvenience brought about by the flight change. Booking reference * Your booking reference contains 6 characters. e.g. ACQ167. Last name *
Visit any PAL Ticket Office near you, call our Reservation Hotline, or contact your travel agent. To avoid ‘no show’ and other fees when you are unable to take your flight, call our Reservations Hotline to cancel or rebook your flight 24 hours before departure.
To enhance your experience, the myPAL Request Hub is shifting to an improved platform starting November 15, 2023. For non-urgent ticket requests, visit the PAL Help page—it's your go-to for flight disruptions, special services, refund follow-ups, and more!
27 mar 2020 · If you booked the ticket directly with PAL (PAL website, PAL mobile app, PAL ticket office, PAL contact center), you can use this form. If you booked with a travel agency, you need to contact your travel agent and let them coordinate with PAL regarding the next steps.
17 mar 2020 · Step 1: Send your booking details to any of these email addresses: onlinebooking_refunds@philippineairlines.com – This is for flights booked on the Philippine Airlines website. refunds_domestic@pal.com.ph – For domestic flights. refunds_intl@pal.com.ph – For international flights.
