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I've been looking into the names that usually come up here: thecoverguy, myspacover, spacovers.net, spa-mart, etc and they have been getting absolutely brutal reviews on places like google and BBB.
21 sie 2024 · I am wanting to report a business for fraudulent and misconceiving information on their website. The Cover Guy (hot tub covers) is the business. We recently purchased a hot tub cover replacement from The Cover Guy. The purchase of 513.59$ was made after all over their website listing free shipping.
Stonewood Manufacturing runs a scam where they quote you a price for a custom-made spa cover on their website using their builder tool, they charge your credit card at checkout and send you confirmation emails.
Purchased a cover for my hot tub during Covid. 2 years later the cover has fell apart and needed replacing. I purchased a new one at the same time reached out to them about warranty on my existing one.
Now for the moment of truth, I have seen a lot of reviews complain about the shipping company and the shape the covers arrived in. The box had a little bit of damage in the corner I checked real quick and the cover itself was untouched.
I ordered a top of the line customer hot tub cover and specifically paid for high durability. The cover immediately ripped on arrival under normal use- I have had hot tubs for two decades. This was not built right.
8 kwi 2022 · We spent hundreds of pounds on a new hot tub cover only for it to be supplied with stretchy elastic fasteners which are not fit for purpose. In any amount of wind, the cover comes off of the tub and leaves the water exposed to the elements and the heater permanently on, trying to keep temperature.
