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  1. If anyone asks for your personal account information, please do not disclose it; instead contact us at +603 8317 5000 immediately. If you need clarification about the survey or if you do not wish to participate, please contact us at the same number +603 8317 5000.

  2. Get help & support for OCBC Malaysia's products & services, such as online banking, credit/debit card activation, investments & special enquiries.

  3. 1300 88 7000 (within Malaysia) +603 8317 5200 (outside Malaysia) Monday to Friday 9am to 6pm (excluding public holidays)

  4. Call us at 603-83175000. Go to this page https://internet.ocbc.com.my/internet-banking/. Enter your Login ID and Password (which you have created when you signed-up). You'll then be asked for a one-time password (OTP).

  5. Send us your contact details so that we can reach out to you. Contact us anytime, anywhere or bank at your nearest branch. Call us or leave your details with us and we will contact you.

  6. From 12am to 7.59am, we can only assist with urgent enquiries, such as those relating to fraud and lost cards. This will allow us to keep our lines clear for fraud and scam-related enquiries. If you have questions about other matters, please call us from 8am to 11:59pm. Email us via the OCBC Digital app or OCBC Online Banking.

  7. Get help & support for your OCBC Malaysia's bank account, such as updating mailing address, resetting passwords, setting transaction limits etc.

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